Return & Refund policy

Returns & Refund Policy

Last updated: December 09, 2025

Thank you for shopping with Cinnamon & Beyond. We take pride in offering high-quality Ceylon cinnamon products and want you to be completely satisfied with your purchase. If you are not fully happy with your order, please review our Returns & Refund Policy below.

1. Returns

Due to the nature of food products, we can only accept returns under the following conditions:

Eligible Returns:

We accept returns if:

  • You received the wrong item

  • Your product arrived damaged

  • The product is defective or compromised upon arrival

Non-Eligible Returns:

We cannot accept returns if:

  • The product has been opened or used

  • The packaging is tampered with

  • The item was purchased on sale or through a promotional offer

  • You changed your mind after opening the product

To request a return, please contact us at info@cinnamonnbeyond.com within 7 days of receiving your order.

2. Refunds

Once we receive and inspect your returned item, we’ll notify you of the approval or rejection of your refund.

Approved Refunds:

If approved, we will:

  • Process your refund to your original method of payment

  • Refund the item amount (shipping fees are non-refundable)

Please allow 5–10 business days for the refund to appear depending on your bank or payment provider.

Rejected Refunds:

Refunds may be rejected if:

  • The returned product is opened, used, or damaged

  • The return was requested outside the 7-day window

  • The item does not meet our return eligibility criteria

3. Exchanges

We offer exchanges only if:

  • You received a defective or damaged product

  • You received the wrong item

We will replace the product at no additional cost once the issue is verified.

4. Shipping Costs for Returns

  • Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.

  • If the return is approved due to our error, we will cover the return shipping.

5. Damaged or Incorrect Items

If your order arrives damaged or incorrect, please email us within 48 hours with:

  • Order number

  • Photos of the product and packaging

  • Description of the issue

We will resolve the issue as quickly as possible.

6. Cancellations

Orders can be cancelled within 2 hours of placing the order. Once the order is fulfilled or shipped, cancellations are no longer possible.

7. Contact Us

For questions or return requests, please contact us:

Cinnamon & Beyond
Email: info@cinnamonnbeyond.com
Address: Calgary, Alberta, Canada

Thank you for choosing Cinnamon & Beyond. We appreciate your trust in our products!